| When the team does well and is recognized, it’s the leader’s responsibility to spread the benefits around. A public pat on the back, a bonus from the top, a write-up in the club bulletin – whatever form that recognition takes, everyone should get a generous share of it. People always appreciate being included in praise. It encourages them to give their greatest efforts and makes them want to work again with the leader who guided them to this success. And this kind of graciousness has one another benefit: in the end the leader gets a big share of the credit anyway. When it comes to criticism, be a smart leader and take exactly the opposite approach. Don’t point the finger at others. Never raise public complaints about the “weak link” in the chain. Step forward and accept whatever complains arrive. Then speak privately with the team members about how the results might be improved, and turn their attention to doing better next time. Always remember the saying “A good leader takes a little more than his share of the blame, a little less than his share of the credit.” |
Ashok Mahajan
SMILE- SERVE-SACRIFICE-SATISFY
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